How can I check on my orders? Can I track the package?
You can view all your orders, past and present, by first logging in and then going to your My Account and then going to the Order History page (you may have to log in first). This Order History page will also include all telephone and in-store purchases, provided that you inform an Applejack salesperson of your account information and request that your transaction get "profiled" in our system.
How long will it take to receive my order?
If any items are temporarily unavailable (but due in within a few days), we may hold your order in our warehouse and wait for the outstanding items to arrive. We attempt to have our customer service department contact you if this occurs.
How to Determine the Status of Your Order
The quickest way to see the status of your order is to go you the My Account section of our Web site. From there you can see the real time order status of any order you have placed.
Alternatively, you can contact our customer service department by phone at (303) 233 - 3331 or via email at [email protected].
Why can't I log in?
Are you sure that you registered with us? Registering on our site automatically emails you a confirmation of your registration.
If you have indeed registered, but still cannot log in, you may be using an incorrect Username or Password. The most common cause of log-in problems, other than you've simply forgotten the correct username or password, is an upper case/lower case mismatch. Your username and password are case-sensitive, so you have to be sure you type them in with exactly the same combination of upper and lower case characters as you did when you initially entered them.
You may also have trouble if you mistype your userrname and password more than three times. If you incorrectly attempt to sign-in three times, for your protection we may decline further attempts to sign in.
If you continue to have problems, please contact us so that we can help you sign on successfully.
Having issues checking out on Desktop?
To troubleshoot this, you can try hard reloading the browser which allows to bypass the cache on your system and re-download everything for the web page, thereby ensuring that you are viewing the most recent version of the web page. In Windows, the shortcut for this is Control+F5. On a Mac, the shortcut is Command+Shift+R.
Why do I have to create an account to order or receive your newsletter?
Creating a account allows us to save information about you and your orders so that we can give you better service in the future. Once you have created an account we can:
Easily fill in your billing and delivery information when you place an order
Keep an address book with your delivery destinations to make gift giving easy
Maintain a history of your previous purchases for your review
We do not make our customer list available to outside parties, and we do not share any information about you with any outside party without your prior permission. For more information, see our Privacy Policy.
Is it safe to use my credit card?
Yes. We use the latest encryption technology to keep your information safe. We guarantee that each purchase you make is protected and safe. If fraudulent charges are ever made, you will not have to pay for them.
What is your privacy policy?
At Applejack.com we are committed to respecting and protecting your privacy. We believe that our site should be a safe environment for anyone who visits and purchases. We are also committed to providing you the best possible online service and experience as well as the best products. Read our full Privacy Policy.
Do I have to order online?
Of course not. You can order over the telephone during our business hours, or come into our store and see us in person. Our staff would be happy to help you make selections no matter which way you contact us.
What are my payment options?
We accept Visa, MasterCard, Discover, and American Express.
Tip Sharing:
All tips collected by Applejack Wine & Spirits are distributed (based on hours worked) to non-managerial employees who participated or assisted in providing your order to you.
Can I cancel or modify an order after it has been submitted?
Yes. We normally do not charge your credit card until your order has gone to will call (except in the case of "pre-arrival" sales). As long as your credit card has not yet been charged, you can cancel your order by calling us at (303) 233 - 3331, or alternatively by email at [email protected]. Be sure to include your name, email address, order number, if available, the products you want to cancel, and all other information that could help us locate the order rapidly. If you want to change the quantity of an item, please tell us by email, phone, or fax. With any cancellation or modification, please let us as soon as possible.
Because of the fees charged by your credit card company when we charge and subsequently credit your card, we may enforce the collection of our restocking fee, 15 percent of the order total, if your card has already been charged. Again, we normally do not charge your credit card until your order has gone to will call (except in the case of "pre-arrival" sales). If we haven't charged your credit card, you may cancel the order without being subject to our restocking fee. If we have already charged your card, the circumstances surrounding the order may impact our enforcement of the restocking policy.
Can I return a product?
Your enthusiastic endorsement of our company is the most important thing to us. We strive to deliver high quality productsand exceptional customer service. If you are not satisfied with your order for any reason, please contact us right away. We will do all that we can to make things right. Word-of-mouth has been our strongest source of advertising since we opened in 1961.
Returns and deposits will be accepted within 30 days of the purchase date with a receipt. May be subject to all terms and conditions.
Please call, Email, or visit APPLEJACK before sending your return so that we can expect it. You can reach us by phone at locally at (303) 233-3331. Emails should go to [email protected]. If we've communicated with you and you are sending merchandise back to us, you can send it to...
Applejack Wine & Spirits
Attention: Returns
3320 Youngfield Street
Wheat Ridge, CO 80033
How do I know that you have received my order?
After you place an order, you should see a Thank You page with an order number. You should also receive a confirmation via Email. Additionally, from "Your Account" you should see the order on the "Order Status" page.
Does Applejack.com handle gift orders? Do you offer gift certificates?
We would be happy to take your gift order, although we do not currently offer gift wrapping for any online orders. You can specify what you'd like us to include on the card by filling in the appropriate field on our order form.
How do I contact Applejack Wine & Spirits?
That's an easy question! You can reach us by phone locally at (303) 233-3331, or email us at [email protected]. Our mailing address is:
Applejack Wine & Spirits
3320 Youngfield Street
Wheat Ridge, CO 80033
Can I obtain spirits, wines or beers that are not listed on your Web site?
First, and foremost, the wine or spirit being requested must by law have a Colorado distributor.
Sometimes. Because most of what we sell are limited production items, it's often very tough (or impossible in some cases) to locate items that you don't see available on applejack.com or in any e-mail communications. Our buyers are frequently asked to locate products that we're not currently selling, and if they have straightforward access to something that you're interested in, they'll get it for you. Quite frequently we are asked to locate the new releases of extremely rare and highly allocated wines. These particular wines (the collectors know which ones we're referring to) are going to be tough to secure via Email. The limited quantities of these wines that are available upon release normally go to frequent and familiar shoppers. As much as we'd like to have a large supply of these rarities to offer throughout our Web site, newsletter (add or leave out for now), and store shelves, the reality is that we're often dealing with just a limited number of bottles or cases. The best thing you can do is contact the winery, find the release date, and stay in touch with our sales staff shortly thereafter. We get numerous requests each month for products that we're not offering, so please be patient and understanding if we're not able to send a prompt reply.